Clear, transparent, and fair. Everything you need to know about our service guarantees and your privacy.
1. Acceptance of Terms
By accessing and using Hostiso's services, you agree to be bound by these Terms of Service. If you do not agree, please do not use our services. We reserve the right to update these terms at any time.
2. Service Guarantee & Uptime
We guarantee a 99.99% monthly network uptime. In the event of service interruption exceeding this threshold, customers may be eligible for service credits as defined in our SLA document.
99.9% to 99.99% uptime: 5% Credit
99.5% to 99.89% uptime: 15% Credit
Below 99% uptime: 50% Credit
3. Prohibited Content (AUP)
Users may not use Hostiso infrastructure for illegal activities, including but not limited to: Spamming, Hosting Malware, Copyright Infringement (DMCA), or DDoS attacks. Violation results in immediate suspension.
4. Privacy & Data Handling
Your data privacy is our priority. We utilize industry-standard encryption and do not sell customer data to third parties. We are fully GDPR and CCPA compliant.
Need a custom agreement?
For enterprise clients requiring custom BAAs or special SLA terms, please contact our legal department.